FAQ's
Got Questions? We Have Answers!
When should I arrive for my appointment?
We would kindly appreciate our clients arriving 5 minutes before the session for a consultation so we get an understanding of your dog’s needs and assess your dog.
What if I need to cancel my appointment?
We would appreciate 24 hours' notice so we can reschedule other, clients
What payment methods are available?
We accept cash and offer a credit card facility. (we do not accept American Express or diners card)
Is there any breed you don’t handle?
We are happy to handle all breeds, however, our Groomers’ safety is always top of mind and we support our Groomers’ decision to not proceed with an appointment if they choose to do so. These occasions are really rare. These reasons may include aggression, biting, anxiety, or unrealistic customer expectations.
When is the best time to start grooming my puppy?
Your dog should start getting groomed when they’ve had all their injections and are able to play with other dogs. It will get them used to grooming early on and enjoy having a clean, tidy coat as they grow up.
As soon as you introduce your puppy, start playing with its paws, ears, and tummy. This way you can teach your puppy to be touched by people.
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